General
Your Account
- ★ Protecting our customers' privacy - GDPR Update
- Notifications
- How do I upload a profile picture?
- How do I change my subscription?
- What are 'seats', 'team members', and 'reviewers'?
- Can I change the owner of my team?
Subscriptions
- ★ What are loyalty files?
- ★ How does annual pricing work?
- ★ I'm on an asset-based subscription. If I delete a video or image, will I be saving on my usage count?
- I am a team member of an existing Wipster account and want my own personal account. Can I sign up for the free plan?
- What are the legacy pricing plans?
- How do I view my current subscription plan and payment info?
Business & Enterprise
Dashboard, Flow and Pulse FAQ
- ★ What is the new sidebar layout?
- What is HealthScore?
- What features are available in our different pricing plans?
- Where can I view my project’s HealthScore?
- What publishing data is included in the HealthScore?
- What do the target ratings in Pulse mean?
Image
- What image file types are allowed?
- There are too many comments and it’s getting harder to find the one I need. How can I better find a specific comment?
- I have a very large image I want to have reviewed. Is there an image file size limit?
- I have a small image I want to have reviewed. Will I have enough room to make comments?
How-to Guides
Getting started
Sharing media assets
Getting feedback
Using Wipster
Uploading and Sharing
- ★ Sharing Media
- ★ How do I upload media from my Dropbox, Google Drive or Box account?
- ★ My video upload is very slow and I don't know why
- ★ How do I share a media asset?
- How do I share a folder?
- What file formats do you support?
Viewing and Commenting
- ★ Commenting on a selected area
- ★ How do the Wipster desktop notifications work?
- ★ How do I mention another member of the team directly in a comment?
- ★ What are 'team-only' comments?
- How can I limit user access to a specific project folder?
- Why can't my reviewer log in?
Organizing and Archiving
- ★ Wipster Media Library
- ★ Using Advanced Search
- ★ Can I move assets from folder to folder?
- ★ How do subfolders work on Wipster?
- I sent some content to the trash, why hasn't my usage changed?
- How do I send a file or folder to Trash?
Troubleshooting
- ★ How to enable TLS 1.2 in your browser
- I'm not/my reviewer isn't receiving notifications for videos or images
- My video playback is slow or jerky
- When I click the download button for a video, it plays in my browser rather than downloading it
- What browsers do you support?
- My review links are getting blocked by my clients firewall.
Integrations
Social Integrations
Publishing Integrations
Wipster Review Panel
- ★ I updated Premiere Pro / After Effects and now I can't install the Wipster Review Panel
- Do you support Team Projects with the Review Panel?
- Install troubleshooting for Wipster Review Panel
- How do I upload to Wipster from Adobe Premiere Pro?
- How do I upload to Wipster from Adobe After Effects?
- How do I set my default render locations in the Wipster Review Panel?
Vimeo
- When publishing videos from Wipster to Vimeo, which system does the processing?
- When importing videos from Vimeo to Wipster, which system does the processing?
- I have enabled the Vimeo integration with my Basic, Plus or Business account, how can I use the Wipster Vimeo look folder?
- Connecting your Wipster and Vimeo accounts
- How to import your Vimeo videos with the 'Look Folder'
- How do I publish to Vimeo?
Slack
Plans
Loyalty Update FAQ
Space Saver FAQ
Storage Plan FAQ
- ★ What are the current pricing plans that you offer?
- ★ How do I switch to a new pricing plan as a existing customer?
- I'm on a storage-based plan. What will happen if I hit my storage limit?
- As an existing Enterprise member, will there be any changes to my account?
- Apart from storage-based plans, what else has changed in the app?
- Will I still be able to purchase add-ons for my account?