General
All the most asked questions get listed here. If you cant find what you are looking for contact us using the submit a request button at the top of the page.
Your Account
- ★ Protecting our customers' privacy - GDPR Update
- How do I upload a profile picture?
- How do I change my subscription?
- What are 'team members' and 'reviewers'?
- Can I change the owner of my team?
- Where do I find my invoices/receipts?
Subscriptions
- ★ What are loyalty files?
- ★ How does annual pricing work?
- ★ I'm on an asset-based subscription. If I delete a video or image, will I be saving on my usage count?
- How do I view my current subscription plan and payment info?
- Our credit card expired or was canceled. How do I update it?
- What types of payment do you accept?
Business & Enterprise
Dashboard, Flow and Pulse FAQ
Image
- What image file types are allowed?
- There are too many comments and it’s getting harder to find the one I need. How can I better find a specific comment?
- I have a very large image I want to have reviewed. Is there an image file size limit?
- I have a small image I want to have reviewed. Will I have enough room to make comments?